FAQ

Check-in is from 3.00 pm. Check-out is by 12.00 noon at the latest.

No, we only ask for a credit card to guarantee your booking: Visa, Mastercard or Amex. You can pay however you like on arrival: cash, Maestro or another credit card if you prefer. We will only charge a fee if you do not show up for your reservation or if any damage occurs during your stay.

If you arrive before 3.00 pm and the room isn’t ready yet, we can store your luggage at reception.

Late check-out may be available upon request. Please <a href=”/contact/”>contact us</a> in advance to make the necessary arrangements.

The hotel doors are locked from midnight. You can arrive later by using the night bell. If you are already a guest, you can always enter and exit using your key card.

Your ID or passport and your credit card details.

Yes, you can leave your luggage at reception free of charge.

Yes, our reception is available 24 hours a day.

Hashotel is located in the heart of Hasselt, just 150 metres from the Grote Markt. The Jenever Museum, Fashion Museum and Japanese Garden are all within easy walking distance. Trixxo Arena is 3.2 km away, while the Pukkelpop festival site is just 5 km from the hotel.

In the room, you’ll find a small fridge, a Nespresso machine, free water, a free apple and four free coffee capsules. Additional facilities are available in the more spacious rooms, such as the Suite de Lux, Room de Lux Balcony, Penthouses with a View, Studio, Penthouse XXL and The Apartment.

Yes, we offer rooms with extra beds. Please enquire about availability when making your booking.

Certainly. Please let us know so that we can book the most comfortable room for you.

Yes, we offer rooms with extra beds. Please enquire about availability when making your booking.

Yes, the hotel has accessible rooms and facilities. Please <a href=”/contact/”>contact us</a> in advance so that we can make your stay as comfortable as possible.

Absolutely, we have special rates for stays of more than 30 nights. For long stays, you can choose with or without a breakfast buffet. One cleaning service and a change of sheets and linen are included. Rooms for stays of 30 nights or more: 6 studios of 38 m² and 1 penthouse apartment of 80 m². Smoking and pets are not permitted here either.

A delicious breakfast buffet is included as standard. Only for long stays of more than 30 nights can you choose whether to have breakfast or not.

Every day between 7.00 am and 10.30 am.

View the full selection at <a href=”https://hashotel.be/menu-kaart/&#8221; target=”_blank” rel=”noopener”>https://hashotel.be/menu-kaart/</a&gt;. Extra breakfast dishes such as bacon and eggs, special toasts and pancakes are included in the price. These dishes vary depending on the season.

Yes, gluten-free, lactose-free and vegan products are always available.

Yes, you can take your breakfast with you. Just let us know when you check in.

Restaurant Bragoût is Hashotel’s restaurant and is located on the ground floor.

The restaurant is open from 7.00 am until closing time. The kitchen is open from 10.00 am to 10.00 pm.

Private dining in Plus One or Minus One is available for up to 50 people. You’ll dine in a separate room and pay for the room hire, the set menu, any drinks package and an additional hourly waiter’s fee. More info: <a href=”https://hashotel.be/events/&#8221; target=”_blank” rel=”noopener”>https://hashotel.be/events/</a&gt;.

You can make a booking via <a href=”https://www.sevenrooms.com/experiences/cgrouphashotel&#8221; target=”_blank” rel=”noopener”>https://www.sevenrooms.com/experiences/cgrouphashotel</a&gt;. Groups of 8 or more are advised to <a href=”/contact/”>contact us</a> on <a href=”tel:+3211230655″>011 23 06 55</a> or via <a href=”mailto:info@bragout.be”>info@bragout.be</a>.

Q-Park Twee Torens is located 50 metres from Hashotel. This is a paid underground car park with a maximum height of 1.85 m and costs approximately €22 per 24 hours. Booking online via <a href=”https://www.q-park.be/nl-be/parkeren/hasselt/hashotel/&#8221; target=”_blank” rel=”noopener”>https://www.q-park.be/nl-be/parkeren/hasselt/hashotel/</a&gt; can be more cost-effective. There is also a free car park a 350-metre walk away, subject to availability. A private garage space costs €15 per 24 hours and can be booked in advance via <a href=”mailto:info@hashotel.be”>info@hashotel.be</a>.

From Brussels Airport, you can travel by train or bus. You can also take a taxi or drive to the hotel.

No, but we do partner with D&D Services. You can book your journey online via <a href=”https://www.d-dservices.be/&#8221; target=”_blank” rel=”noopener”>https://www.d-dservices.be/</a&gt;.

For taxi services in and around Hasselt, please contact HTM on <a href=”tel:+3211301020″>011 30 10 20</a>. For airport transfers, we recommend D&D Services via <a href=”https://www.d-dservices.be/&#8221; target=”_blank” rel=”noopener”>https://www.d-dservices.be/</a&gt;. Uber also operates in Hasselt. Please book well in advance during major events.

The best way is via our website <a href=”https://www.hashotel.be&#8221; target=”_blank” rel=”noopener”>www.hashotel.be</a>. You’ll also find the best deals there.

Did you book directly via the Hashotel website? Please feel free to <a href=”/contact/”>contact us</a>. Did you book via Booking.com or another website? In that case, please contact that provider.

The options for changing or cancelling depend on the rate you’ve chosen and the booking terms and conditions. For direct bookings via Hashotel, please <a href=”/contact/”>contact us</a>. For bookings via Booking.com or other websites, please contact the relevant party.

We define a group as one requiring more than 10 rooms per night. Please email your enquiry to <a href=”mailto:saskia@hashotel.be”>saskia@hashotel.be</a>, stating your arrival date, departure date and any additional requirements such as dinner, team-building activities or meetings.

Depending on the arrival date and length of stay, we can accommodate up to 20 rooms per night.

Special hotel deals can only be booked via <a href=”https://www.hashotel.be&#8221; target=”_blank” rel=”noopener”>www.hashotel.be</a> and <a href=”https://hashotel.be/hoteldeals&#8221; target=”_blank” rel=”noopener”>https://hashotel.be/hoteldeals</a&gt;. Please note: these packages cannot be booked during major events such as Pukkelpop, De Jeneverfeesten or the Schlagerfestival.

We accept Visa, Mastercard and Amex when making a booking. On arrival, you can also pay by cash, Maestro, Visit Limburg cheque, C.Group Giftcard and Hasselt vouchers. Only valid vouchers will be accepted.

Yes, we need a Visa, Mastercard or Amex to guarantee your stay. Bookings cannot be made without a credit card.

You pay €3.50 city tax per person per night. These charges are included in the total price.

Yes, just click on ‘Hashotel Hotspot’ and you’ll be connected. You don’t need a password.

Absolutely, we’re here for you 7 days a week, 24 hours a day.

Yes, you can book an e-bike, subject to availability. Email <a href=”mailto:info@hashotel.be”>info@hashotel.be</a> and quote your booking number. We offer a free cycle route, with a choice of 4 bike tours.

There is one lockable bike storage unit available for all hotel guests, 350 metres from the hotel. You can store your bike there free of charge. No booking is required.

No, unfortunately not. Just 50 metres from Hashotel, you can work out at I-Fitness for a fee. Monk Bouldergym and JIM’s are also nearby.

Hashotel does not offer a dry-cleaning or laundry service. You can book and pay online via <a href=”https://www.bubbleworks.be/bubbleworks-easy-hasselt/&#8221; target=”_blank” rel=”noopener”>https://www.bubbleworks.be/bubbleworks-easy-hasselt/</a&gt;. Please note: Bubbleworks allows two working days to return your laundry.

Yes, Hashotel has Plus One for smaller gatherings of up to 14 people and Minus One for larger meetings and presentations of up to 50 people. More info: <a href=”/meeting/”>https://hashotel.be/meeting/</a&gt;.

Yes, private dining in Plus One or Minus One is available for up to 50 people. You’ll dine in a separate room and pay a room hire fee. There’s an additional charge for waiters per hour. We provide one waiter for every 20 people.

Yes, with the C.Group gift voucher, you can give a gift that is valid in all C.Group venues. You can choose between an online gift voucher via <a href=”https://cgroup.be/cadeaubonnen&#8221; target=”_blank” rel=”noopener”>cgroup.be/cadeaubonnen</a> or a physical gift voucher that can be collected in-store. More information: <a href=”https://cgroup.be/uitbatingen/&#8221; target=”_blank” rel=”noopener”>https://cgroup.be/uitbatingen/</a&gt;.

Pets are not allowed at Hashotel. At our other hotel, The Century, 100 metres from Hashotel, dogs are permitted.

Hashotel is a non-smoking hotel. However, 26 of the 56 rooms do have a terrace, where smoking is permitted.

You can contact us by telephone or email. Tel: <a href=”tel:+3211230655″>011 23 06 55</a>. Email: <a href=”mailto:info@hashotel.be”>info@hashotel.be</a>.